Return & Refund Policy

Return & Refund Policy

Last updated: July 31, 2026

At Guy Makes Tags, many of our products are created specifically for you. Because personalized and custom-made items are produced using your information, designs, and preferences, special guidelines apply to returns and refunds.

Custom & Personalized Products

Products that are customized specifically for the customer, including Smart QR Pet Tags, Smart Recovery Tags, GMT Athlete Cards, and other personalized products, cannot be returned or exchanged due to:

  • Change of mind

  • Incorrect information provided by the customer

  • Incorrect spelling, names, contact information, or details submitted

  • A change in preference after production has started

Please carefully review all information submitted during the ordering and personalization process.

Guy Makes Tags is not responsible for errors caused by incorrect information provided by the customer.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our products.

If your order arrives damaged, has a manufacturing defect, or you receive an item different from what you ordered, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the item and any damage or issue

  • A description of the problem

If the issue is confirmed to be due to an error on our part, we will work with you to provide a replacement or appropriate solution.

Non-Personalized Products

For ready-made items such as select collectibles, magnets, stickers, pins, keychains, and other non-personalized products, returns may be accepted within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in original condition

  • The item must include original packaging

  • The customer is responsible for return shipping costs unless the item arrived damaged or incorrect

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Refunds

Approved refunds will be issued to the original payment method.

Please note:

  • Original shipping fees are non-refundable unless the order was incorrect or defective

  • Refunds may take several business days to appear depending on your payment provider

Order Changes & Cancellations

Because custom products may begin production shortly after purchase, any changes or cancellation requests must be submitted as soon as possible.

Once production has started, changes or cancellations may no longer be possible.

Contact Us

If you have questions about your order or our return policy, please contact us through our website contact form or email:

guymakestags@gmail.com

Thank you for supporting Guy Makes Tags and our small Canadian handmade business.

Youth Sports

Every GMT Athlete Card helps remove barriers and create opportunities for children to participate in organized sports.

$2 from every Athlete Card

Youth Sports Fund

$0 Raised

Supporting opportunities for children to participate in organized sports.

Animal Rescue

Every Smart QR Pet Tag helps support organizations working to protect and care for animals in need.

$2 from every Smart QR Pet Tag

Animal Rescue Fund

$20 Raised

Supporting local animal rescue organizations.

Youth Exploration

Every purchase helps create opportunities for children to experience new places, cultures, and educational adventures that inspire curiosity and growth.

$2 from every qualifying purchase

Youth Exploration Fund

$0 Raised

Creating opportunities for children to explore new places, experience different cultures, and discover the world around them.